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Image Sensing Systems
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  1. Image Sensing Systems, Inc.
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  3. Associate Quality Assurance Engineer - Product Support and Field Specialist

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Associate Quality Assurance Engineer - Product Support and Field Specialist

About Image Sensing Systems:

At Image Sensing Systems, we develop intelligent solutions that help transportation agencies better understand and manage what’s happening on their roadways. By turning complex traffic data into clear, actionable insights, our technology supports safer intersections, smoother travel, and more responsive infrastructure. By connecting hardware, software, and data, we help communities create safer, more efficient ways for people to travel every day.

We’re a team that values practical innovation, curiosity, and impact. Engineers here don’t just write code—they shape systems that operate in complex, real-world environments and directly influence how communities function every day. If you’re motivated by solving meaningful problems at scale and want to see your work deployed where it truly matters, you’ll find both challenge and purpose here.

Role Overview:

Are you a QA professional who loves splitting time between the testing lab and the great outdoors? As part of our restructured QA department, we are seeking a hands-on QA Product Support & Field Specialist. This unique role bridges the gap between software stability and physical reality. You will be responsible for testing our hardware-adjacent embedded platforms, running manual validation on our core legacy C++ software, and driving the outdoor installation, deployment, and real-world maintenance of our equipment.

Logistics:

  • Location: Minneapolis, MN
  • Work Mode: Hybrid (3 days per week in-office)

What You Will Do:

  • Field Installation & Maintenance: Lead the physical, outdoor installation and configuration of our hardware equipment under varying real-world conditions.
  • Embedded & Hardware Validation: Perform hands-on hardware-in-the-loop (HIL) testing, validating firmware updates, physical device state transitions, and environmental durability.
  • Test Lifecycle Organization: Author, categorize, and maintain structured automated test cases and bugs within Azure Test Plans to ensure full traceability.
  • Legacy Software Preservation: Organize and execute systematic manual regression testing protocols within Azure Test Plans for our core legacy C++ desktop software.
  • Cross-Functional Technical Support: Act as the primary technical support bridge between field data, hardware failures, and the internal development teams.

What We Are Looking For:

  • Education: B.S. in Computer Engineering, Computer Science, Mathematics, Physics, or a closely related technical field.
  • Experience: Hands-on experience installing, configuring, and testing embedded hardware devices through academic lab work and technical projects.
  • Field & Outdoor Capability: Willingness and capability to work outdoors, handling physical equipment installations, tool-handling, and field maintenance tasks.
  • Hybrid QA Experience: Strong background testing physical hardware/embedded devices alongside manual software regression workflows.
  • Hyper-Organized Mindset: Exceptional organizational skills are mandatory. You must systematically track physical equipment inventory, log field-test anomalies, and maintain meticulous manual test documentation in Azure DevOps. Maintain diagrams of field-deployed infrastructure and make recommendations on maintenance and test-site feasibility. Maintain good relationships with our field site partners.
  • Legacy Software Literacy: Comfortable navigating complex desktop applications (C++ based) and executing thorough, edge-case manual verification scripts.
  • Growth Mindset: Proactive problem solver who continually evaluates modern tools and methodologies to elevate team performance and committed to fostering a blameless post-mortem culture for positive team evolution.

Physical Demands:

This position requires the ability to work comfortably and safely at heights, including regularly climbing and working from ladders and bucket trucks. The individual must be able to maintain balance and stability while working in elevated positions and perform physical activities including standing, walking, climbing, reaching, bending, stooping, kneeling, lifting, carrying, pushing, and pulling. The individual must be able to lift and carry up to 50 pounds as required to perform job duties. The position may require working outdoors in varying weather conditions and on uneven terrain. Ability to follow all applicable safety procedures and use required personal protective equipment is essential. Should be able to travel domestically (<5%).

Additional Information:

Essential position functions and education and experience are representative of the minimum levels of education, experience and skills required to perform the vital duties of this position.  The position description does not constitute a written or implied contract of employment.  Image Sensing Systems, Inc. reserves the right to revise or change essential position functions and/or required duties and responsibilities as the need arises.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.